Return & Cancellation Policy

Cancellation Policy

• You may cancel your order within 24 hours of placing it, provided that:
  • The order has not yet been shipped, and
  • No customization (e.g., fall, pico, tassels) has been added.
• Only unstitched garments like sarees, stoles, and dupattas are eligible for cancellation. Apparel, fabrics, and stitched garments cannot be cancelled once ordered.
• To cancel, please email us at vandanasareesofficial@gmail.com with your Order ID and reason for cancellation.
• If eligible, you may choose between:
  • Store credit for the full amount, or
  • A refund to your original payment method (bank/payment gateway charges will be deducted).
• Refunds, once processed, may take 3–5 business days to reflect depending on your bank.

Return Policy

• Returns are accepted only in the following cases:
  • You received a product with a manufacturing defect
  • You received an incorrect item
• Returns will not be accepted for:
  • Color variation due to screen settings or lighting differences
  • Minor weaving irregularities (inherent to handwoven fabrics)
  • Complimentary services like fall or tassel addition
  • Fabrics, apparel, stitched items, or customized orders
• You must email your return request to vandanasareesofficial@gmail.com within 48 hours of receiving the parcel. Requests after this window will not be eligible for return.
• Include the following in your email:
  • Order ID
  • Reason for return
  • Clear photos of the defect or incorrect product (if applicable)
  • Bank details for refund if required
• Do not accept any parcel that appears tampered, damaged, or unsealed. If this happens, please take a photo and contact us immediately.
• If your return is authorized, you must send the product back in original condition (unused, unwashed, with tags and bill intact) within 5 days of approval.
• Returns are accepted via courier only. We do not accept returns in our offline store.
• After we receive and inspect the product, you can choose:
  • A refund (less banking and shipping charges), or
  • Store credit for the full amount
• Refunds will be processed within 7 business days after product approval. The actual time to reflect may vary by bank.

Exchange Policy

• Exchanges are accepted within 5 days of delivery only if:
  • The product is unused and uncustomized (no fall/tassels added)
  • You report the issue via email within the stipulated time
• To initiate an exchange, email vandanasareesofficial@gmail.com with:
  • Your Order ID
  • Reason for exchange
• After approval, we will arrange a reverse pickup. You can exchange for any available item of equal or higher value by placing a fresh order.
• All exchanges must meet the following conditions:
  • Product must be in original packaging
  • Tags and bill must be intact
  • Product must be unused and unfolded
• We do not accept exchanges for:
  • Fabrics, stitched garments, or custom orders
  • Items tried on or used
• Exchanges are processed only through our online platform. Our offline stores do not facilitate exchange requests.
• In case of international orders:
  • The customer bears customs/duty for both the return and new item
  • To and fro shipping charges are applicable
• We reserve the right to refuse future exchange requests if our policies are repeatedly misused.

Disclaimer

• If the parcel is tampered, damaged, or unsealed upon delivery, do not accept it. Please click a photo and report it immediately by email.
• No returns or exchanges will be accepted for items bought during Sale or Clearance promotions.

Need Help?

For any issues related to your order, feel free to contact us at vandanasareesofficial@gmail.com with your Order ID. Our support team will respond within 24–48 hours.